Making the Most of Your Annual Visit
posted by dinaF May 2015
As part of OK Kosher’s efforts to assure the highest quality standards and achieve the maximum level of service, our leadership team has developed a set of principles and framework to achieve quality assurance. A primary goal and guiding principle of the quality assurance system is to strengthen our certified companies and ultimately support their efforts to provide high standard kosher products to consumers. In order to achieve this, in addition to ongoing mid-year visits by your local OK rabbi, each certified company is required to participate in an annual assessment process (the “Annual Visit”), conducted by an OK executive rabbi.
The annual visit is a distinguishing feature of OK Kosher’s level of quality and service. All of our customers, from huge corporations to small businesses, receive the same personalized attention from their dedicated senior headquarters rabbi – the Rabbinic Coordinator. The executive visit enables you and your RC to meet in person each year, and together review the unique mechanisms of your facility. As a result, the RC will be able to tailor the necessary kosher instructions for both you and your local OK rabbi, and he’ll have the information and background he needs to assist you in a thorough, comprehensive and timely fashion when you contact him during the year to discuss new projects that might need his feedback. In addition, the annual visit is an opportunity to discuss how it might be possible to certify other products that are not currently included in your kosher program. If utilized effectively, the annual visit can serve to upgrade your involvement in the kosher program. As a matter of fact, many customers tell us these visits have helped their regulatory staff, and company personnel as a whole, to better appreciate and be part of the kosher program.
We encourage you to take advantage of this visit to openly discuss your questions, concerns, forecasted new projects, etc. This may also be an opportune time to set up a seminar for your employees so they can meet the rabbi and ask any questions they may have regarding general kosher knowledge and your kosher program in particular. The rabbi will be happy to conduct this type of session. Please let the rabbi know prior to the confirmation of his visit that you wish to set up a seminar, so that he can schedule his itinerary accordingly.
At OK Kosher we remain committed to our mission: to certify, educate, advocate, and promote kosher.